How we provide excellence

We are committed to high standards of customer satisfaction and we strive for continuous improvement in our training and examination processes to ensure sustained quality of our services.

Customers: We listen to our customers and endeavour to satisfy their learning needs and expectations. 

Leadership: We establish and communicate our vision for the organisation and through our leadership, we exemplify core values to guide the behaviour of all. 

People: We involve our people in the organisation’s development, capitalise on their knowledge and experience, recognize their contribution and provide an environment in which they are motivated to realise their full potential. 

Processes and systems: We manage our processes as a single system of interacting processes that produce outcomes that satisfy all our stakeholders. 

Continual Improvement: We constantly review our system and performance with an eye on constant improvement; we look at failures as learning opportunities and not as finger-pointing (blaming people) events. 

Decisions: We base our decisions on the logical and intuitive analysis of data collected from our monitoring activities. 

Supplier relationships: We develop alliances with our suppliers and jointly work with them to improve performance. 

Environment, health and safety: We operate in a manner that safeguards the environment and the health and safety of our trainees, our staff and anybody who could be affected by our operations.

Gender Equality Plan (GEP): We have implemented a Gender Equality Plan in order to ensure equal opportunities to our personnel of various genders, concerning the recruitment, career progression, balance in leadership and decision making, integration of the gender dimension into research and for teaching content and finally we are taking measures against gender-based violence including sexual harassment.